Shipping & Delivery

Processing Time

Place your order before 3 pm from Monday to Thursday to receive them on the very next day. However, order placed 3 pm onwards will not be the subject of next day delivery. Meaning, any order placed after 3 pm, will be delivered on Monday or Tuesday. The policy is designed and approved by Only Serene, and this will be applicable for orders worth of up to £49 – £3.49 and over £50 are £5.50. Also, the customer can enjoy guaranteed Saturday delivery for orders worth £15.00 or more if the order is placed before 3 pm on Saturday.

We aim to dispatch orders within 24 hours once we receive payment. Every order placed after 3 pm will be a subject of delivery on the next or following days. To confirm the next day delivery option, one has to place the order before 3 pm. However, our policy on the next day delivery can be influenced by any Bank Holiday, and you may not receive your product on the next day in this case.

Refund Policy

We only exchange or refund for faulty and damaged products if the customer notifies us within seven days after receiving the item. Apart from this, we do not exchange or refund on the items due to some issues like the nature of the products and hygiene.

Once we receive the product, we will conduct a thorough inspection before we notify our customer saying we have received the said item. Our team will inspect the product to make it eligible for refund or exchange. Your appeal for the refund or exchange can be rejected if our team find the product ineligible for the provision. Once approved, the paid amount of the product will be refunded to the given bank details within a few business days.

If the customers notice any problem with the product after receiving it, we request them to notify us immediately. We suggest the customers return the product using a reputed delivery service, as this will ensure proper care of the product during transit reducing the chances of damage. Customers returning our products from a non-European destination should avoid using courier services, as it can be expensive. We do not accept return items sent through courier services or charge its fees to the customers.

Before you send the item to us, make sure the cost of the delivery service is listed as “Zero” with a label called “Returned Goods”, as we do not parcels that come with duty fees.

MUA AND TRADE DISCOUNT

Here at Only Serene, we understand the importance of quality and help aspiring MUA or bloggers to get certificates or finance. We offer a huge 40% discount on our fabulous lashes. This is because we are aware of the fact that the industry is filled with plenty of self-taught artists.

We are here to create your bundle of lashes. Order a minimum pack of 20 lashes and enjoy a huge discount. We will reduce the price of our products on bulk orders.

Terms of Our Order Policy for Different Destinations

  • USA 2 working days £11.40
  • UAE 1-2 working days £13.10
  • AUS 2-3 working days £15.05
  • Spain 2 working days £8.20
  • Greece 2 working days £8.20
  • Italy 2 working days £11.50
  • Canada 2 working days £11.50
  • China 2-3 working days £15.10
  • Denmark 2 working days £8.20
  • Egypt 2 working days £17.90
  • Finland 2 working days £11
  • France 2 working days £7.70
  • Germany 2 working days £6.60
  • Hong Kong 2-3 working days £15.10
  • India 2-3 working days £13.10
  • Israel 2-3 working days £13.10
  • Ireland 2 working days £7.10
  • Japan 2-3 working days £11.80
  • South Korea 2 working days £15.10
  • Kuwait 2 working days £13.10
  • Lebanon 2 working days £13.10
  • Libya 2 working days £13.10
  • Malta 2 working days £14.35
  • New Zealand 2 working days £15.10
  • Oman 2-3 working days £13.10
  • Poland 2 working days £8.20
  • Portugal 2 working days £8.20
  • Russia 2 working days £14
  • Saudi Arabia 3-6 working days £12
  • Singapore 2-3 working days £13.10
  • Sweden 2 working days £8.30
  • Qatar 2-3 working days £13.10

Order before 3pm to receive next day delivery. Any order processed after 3pm may not go out until the following day. We aim to dispatch all orders within 24 hours of receiving payment. An ‘Order Confirmation’ and ‘Order Dispatched’ email will be sent to the email address provided during the ordering process.

If your order is not received within 14 days, please Contact Us and ensure your order number is within this message. Upon receipt of your enquiry, we aim to respond within 24 hours.
Please note that we cannot guarantee next day delivery over any Bank Holiday period. This is out of Only Serenes control and is subject to courier availability.