Store Policy

GENERAL

HOW DO I CANCEL AN ORDER?
Orders are processed within 24 hours. If you made a mistake with your purchase you can contact one of our Lash Experts at enquires@onlyserene.com within 30 minutes of order placement to cancel your order.

HOW DO I CONTACT CUSTOMER SERVICE?
You can contact one of our Lash Experts Monday – Friday between 9:00am – 5:00pm GMT at enquiries@onlyserene.com.

I’M INTERESTED IN DISTRIBUTING ONLY SERENE, WHO SHOULD I CONTACT?
enquiries@onlyserene.com.

I’M INTERESTED IN BEING AN AFFILIATE WITH ONLY SERENE , WHO SHOULD I CONTACT?
Click here to be redirected to our Affiliate Program Submission page.

DO YOU OFFER A DISCOUNT TO PROFESSIONALS?
Yes! We want to give love back to our favorite people in the industry, our makeup artists and professionals. If you are interested in participating in our Professional Program click here to submit your application. We also offer an AMAZING 40% off when purchasing a bulk of 20 strip eyelash. This offer is EXCLUSIVE to Only Serene Customers an can not be used in conjunction with any  other products offer.

PRODUCT INFORMATION
WHAT IS THE MOST DRAMATIC ONLY SERENE LASH?
The most dramatic Lilly Lash style is “3D11” in our 3D Mink Collection. We recommend these lashes for the most glamorous and bold looks.

WHAT IS THE MOST NATURAL ONLY SERENE LASH?
The most natural Only Serene Lash style is “M11” in our Mink Collection. We recommend this lash for anyone new to wearing lashes or for an everyday look.

HOW DO I CARE FOR MY ONLY SERENE LASHES?
For information on how to apply, remove or care for your lashes check out our application page here.

HOW DO I APPLY MY ONLY SERENE?
For information on how to apply, remove or care for your lashes check out our application page here.

HOW DO I REMOVE MY ONLY SERENE LASHES?
For information on how to apply, remove or care for your lashes check out our application page here.

DO ONLY SERENE COME WITH GLUE?
Only Serene lashes do not come with lash adhesive. You can use any temporary lash adhesive to apply your lashes.

SHIPPING & RETURNS
MY TRACKING NUMBER IS NOT SHOWING ANY INFORMATION.
Tracking is emailed to you the moment your order ships. However, tracking does not update tracking for 24-48 hours after the initial scan of your shipment. We ask that you check back in 48 hours. If you still do not see tracking information please contact one of our Lash Experts at enquiries@onlyserene.com.

DO YOU OFFER EXCHANGES AND RETURNS?
All sales are final. Due to the nature of our product we do not offer refunds or exchanges, except in the case of receipt of damaged products. If you receive a damaged item please immediately send us a picture of your shipment box as well as the items that arrived damaged at enquiries@onlyserene.com.

INTERNATIONAL
DO YOU SHIP INTERNATIONALLY?
Yes, we ship to almost every country worldwide.

WHAT LANGUAGE SHOULD MY ORDER BE PLACED WITH?
All orders must be entered and processed in English.

DO YOU ACCEPT MAIL FORWARDING ADDRESSES?
Yes, we can add shipping to AE/SA/QA/UAE. Work best with PO Boxes. All addresses and information should be in English.

WHICH CURRENCY ARE MY ORDERS PROCESSED IN?
Only Serene orders are processed in U.K. pounds.

CUSTOMS AND DUTIES INFORMATION.
At this time, all customs and duties fees are the customer’s liability and will be charged to you upon receipt of your international shipment.

HOW MUCH IS SHIPPING TO MY COUNTRY?
The cost of shipping depends on the weight of your purchase and your final destination address. Once you enter your shipping address during checkout your shipping cost will appear in your cart before you finalize your purchase.